NorseCare celebrates first overall CQC ‘outstanding’ rating

Westfields Care Home in Swaffham, Norfolk has become the first NorseCare service to achieve an overall CQC ‘outstanding’.

The home, which provides care and support for up to 46 people, joined the top 3% of adult social care services with the CQC’s top rating following an inspection in December.

Jo Bolton, NorseCare’s manager at Westfields, said: “We have a unique staff team who have a natural warmth to share with the people who live with us.  We treat everyone as an individual – we’re all different but we try to do something for everyone, making sure we have as much fun as we can along the way.”

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Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, commented: “Our inspection team was really impressed by the level of care and support offered to people at Westfields.  We found that people were treated with exceptional kindness and compassion and feedback about the service was very positive.  Staff worked innovatively to promote people’s health and ensure excellent outcomes for their physical and mental wellbeing.

“The atmosphere at the home was vibrant, happy and thriving and our inspectors found there was a focus on fun.  There was a mutually respectful culture, which recognised and valued the contribution made by both the people living in the service and those working there.  The management team welcomed the involvement of people using the service and staff at every opportunity.

“There was a strong recognition that people were individuals and the care and support provided ensured that their needs were met and resulted in positive and improved outcomes for people.  People’s views were sought and staff acted upon those views to provide a high-quality service with a strong emphasis on continual improvement.”

Westfields has also been shortlisted as a finalist in the Norfolk Care Awards 2019 in the Dignity and Respect category.