Council cancels contract with ‘chaotic’ Norfolk care home

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Norfolk County Council (NCC) has cancelled its contract with Felmingham Old Rectory in North Walsham following a damning CQC report.

An inspection by the CQC in May described the home, which is run by Akari Care, as “chaotic”, “odorous” and “unclean” with faeces found in toilets, on a radiator cover in a bedroom and on a quilt.

The CQC said the provider had failed to meet the basic needs of residents and staff were “inattentive and dismissive”.

One person told the inspectors: “It’s not unusual to find wee and poo in my room and on my duvet.” Another person complained of finding faeces in their room.

A Norfolk County Council spokesperson said: “In light of concerns about the quality of the service, Norfolk County Council has terminated its contract with the provider.

“As soon as we became aware of concerns about the care provided by Felmingham Old Rectory, we put in place plans to move 25 residents to suitable alternative homes.

“We have informed family members and are working closely with the health service and others to find the most appropriate care places for all 25 residents.

“The County Council understands that any transitional change can cause anxiety so staff from adult social care are working closely with health partners and local agencies to find appropriate alternative provision. At no point will anyone be left without residential care.”

A spokesperson for the home said the council’s decision was “very disappointing”, adding: “Akari was committed to continuing to work with the CQC, the council, residents, staff and families to improve the quality of care for the residents who live at Felmingham Old Rectory.

“Our priority over the coming weeks is to ensure that residents and families are supported to find appropriate care provision for their loved ones and we will support this process fully.”

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