HC-One service told to improve by CQC

HC-One’s Meadow Bank Care Home in Bolton has been rated Requires Improvement by the CQC.

The home, which was rated Good in its last inspection in September 2015, was rated Requires Improvement in April.

The CQC said: “At this inspection we found that the service had deteriorated and was in breach of five regulations. This was because people living at the home did not receive appropriate care and treatment; were not provided with sufficient activities; their dignity was not always maintained; and were not safe in relation to health, safety and welfare. We also found that records were not accurate and the staffing levels were not always sufficient.”

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Despite most residents telling inspectors they felt safe at the home, the service was rated Inadequate in this category.

The CQC said medicines were not given safely and were not always given at the correct times.

The report added that fire safety required reviewing at the service to ensure that people remained safe.

An HC-One spokesperson said: “The health and wellbeing of our residents is our top priority. We take all feedback from the care quality commission extremely seriously and are working closely with our residents, relatives and the authorities, to ensure all the necessary improvements are implemented swiftly. We have already made significant progress. We look forward to welcoming the inspectors back.”