Herefordshire care home rated Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Whitegates in Bromyard, Herefordshire, to be Outstanding following an inspection in June. 

Inspectors found that residents were being provided with ‘safe, responsive, caring, effective and well-led’ care.

The Herefordshire-based care home has been rated Outstanding for being responsive effective, and Good for being safe, caring and well-led.

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Whitegates can accommodate up to 37 people within a large adapted building, and the facility specialises in care for older people with physical disabilities and mental health needs, some of whom may be living with dementia.

Maggie Hannelly, CQC’s head of inspection for Adult Social Care in the central region said: “Our inspection team was really impressed by the level of care and support offered to people who use Whitegates.”

She added: “The health outcomes for people living at Whitegates had been enhanced, and unnecessary or recurring hospital admissions avoided, through the provider working collaboratively with local healthcare services.

Chief inspector of Adult Social Care, Andrea Sutcliffe, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”