Lancashire nursing home celebrates CQC ‘outstanding’

Springfield Nursing Home in Ormskirk, Lancashire has been rated ‘outstanding’ by the CQC.

The home, which provides nursing care for up to 56 people, joined the top 3% of adult social care services with the CQC’s top rating following an inspection in November.

Home Manager Linda Burrows told CHP: “We are delighted at gaining outstanding. We have listened to the CQC and taken on everything they have recommended. Our staff are very motivated and we try to let them know how much we think of them as well as the residents.”

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Innovations introduced by the home include the provision of activities classes for staff as well as residents.

Helena Dennett – Head of Inspection (North West), Adult Social Care said: “Although this service was rated ‘good’ the last time we visited they have seen this as an opportunity to improve further. It was clear to us that they have listened to the previous inspection findings and built on the good care they were already providing.”

The CQC praised staff’s “strong desire” to learn people’s histories and experiences which were then incorporated within care plans and used to tailor support and activities to meet personal needs.

The regulator also highlighted the home’s compassionate approach to end of life care and its effective processes for gathering feedback to develop best practice.

“It was clear that providing high quality person-centred care was a priority for the provider, and staff too were highly valued, their wellbeing and job satisfaction had been invested in,” Helena said.