‘Outstanding’ rating is music to staff and resident’s ears

A Swindon care home that provides music therapy has been rated ‘outstanding’ by the CQC.

Fitzwarren House in Swindon became the fourth MHA care home to be rated ‘outstanding’ following an inspection in October.

Manager Sue Smith, who was praised by the inspectors for being “extremely passionate about delivering very high standards of care”, said: “We are thrilled and delighted to be classed as being an outstanding nursing and dementia care home. The report really demonstrates what we see on a daily basis at Fitzwarren House of our staff and volunteers caring for our residents and making sure they can live life to the full with our support.”

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The CQC said: “Staff were highly skilled and had a natural aptitude to give reassurance and comfort to people living in the home. They treated people with the utmost dignity and respect when helping them with daily living tasks. There was an excellent understanding of seeing each person as an individual with their own specific needs.”

The home was praised for the innovative way it supported people’s emotional needs and wellbeing, including its provision of music therapy, and its strong links with the local community.

MHA’s Director of Care Homes Linda Zaidi said: “All the staff at Fitzwarren House should be proud of this report. At MHA we pride ourselves on providing high quality, personalised care for all our residents and the inspectors certainly saw this in abundance at the home.