People not always protected from risk of abuse at Shaw healthcare service  

A CQC inspection of Shaw healthcare’s Croft Meadow care home in Steyning, West Sussex has found that not all people were being protected from the risk of abuse.

The inspection of the home in October also found resident’s medicines were not always managed safely.

While the CQC found that staff had undertaken training regarding dealing with concerns over resident’s safety and residents said they felt safe, inspectors concluded not all people were protected from the risk of abuse.

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Concerns were raised with the CQC that one person living with dementia had sustained a serious injury and was at risk of harm when exhibiting challenging behaviour to others.

The CQC said: “Although the person received appropriate treatment once they were injured, there were concerns about the provider’s ability to recognise that the person was at risk and needed to be safeguarded from harm.”

The same person was observed to have long toenails and heavily soiled feet and found to be underweight and at high risk of malnutrition.

Inspectors concluded the person did not have access to high-calorie or high-protein food as was advised within their care plan.

The report, which rated the service ‘requires improvement’, also found that medicines were not always managed safely, particularly regarding those people living with Parkinson’s disease.

Liam Scanlon, Shaw healthcare’s Director of Compliance and Governance, said: “We are disappointed with the findings. The whole team continuously work hard to provide care and respect for our residents, which we had hoped would have been reflected during the inspection on 11 October and in the resulting report. In light of this, we have asked the CQC to look again at its report.

“We are pleased to see that the comments of those receiving care at our service were positive and believe this to be a true reflection of current standards.  This was reinforced to the inspectors and included in the report.

“We are dedicated to continuous improvement and prior to receiving the report we had already started to address the CQC findings. We always strive to deliver the best care possible and remain committed to delivering the type of care that we would want for our own loved ones.”