Sanctuary Care celebrates second CQC ‘outstanding’ rating

Lammas House in Coventry has become the second ‘outstanding’ CQC rated Sanctuary Care service.

The home, which provides residential and respite care for up to 23 people, joined the top 3% of adult social care services with the CQC’s top rating following an inspection in December.  It follows Nunthorpe Oaks near Middlesbrough in gaining outstanding.

Sarah Clarke-Kuehn, Sanctuary’s Group Director – Care, said: “Receiving this rating from the CQC is hugely significant and is further testament to the dedication of our caring staff at Lammas House, who do a tremendous job and enrich the lives of their residents. We look forward to more homes achieving this fantastic accolade.”

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The home’s care and leadership were both rated as ‘outstanding’ while its safety, effectiveness and responsiveness were all ‘good’.

Home manager Rukmi Silva, who was described as being “passionate about providing exceptional care to people and in driving improvements in the home”, said: “Everything we do at Lammas House is for the benefit of the residents we care for and to make sure they are able to live fulfilled and comfortable lives. I am thrilled that this has been recognised by the CQC and look forward to sharing this news with them.”

The report commended Lammas House for a “strong and visible person-centred culture” and said that the “staff and management were passionate about people receiving the best possible care in a loving and caring environment”.

Inspectors commented: “Without exception, we saw each person at the home being treated as individuals, their views and opinions respected, and their care delivered in a way which met their individual needs.”

One relative said of the care their loved had received: “The care here has been outstanding”, while another added: “The home is brilliant. So many of the carers are so nice. They (staff) go above and beyond.”

A local GP, who visits Lammas House at least once a week, said: “The staff are all caring and compassionate and obviously prepared to go the extra mile to support the residents and maintain as much independence as possible.”