West Sussex nursing home celebrates Outstanding

Residents and staff at Compton House Christian Nursing Home in Haywards Heath, West Sussex are celebrating after being rated Outstanding by the CQC.

The home, which provides care for up to 27 people, joined the 2% of services given the CQC’s top rating following an inspection in May.

Inspectors said residents had an “exceptional quality of life” and that “staff went the extra mile to ensure that people’s needs, wishes and aspirations were at the forefront of everything they did”.

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The CQC added: “Without exception people told us that the staff were kind and caring. People were actively involved in decisions about their care and in the running of the home. It was evident that their wishes and aspirations drove practice.”

Registered manager Paula Craen said: “We are absolutely delighted. We are always striving to improve our service and the quality of life for our residents, so it’s wonderful that our work has been formally recognised in this way.

“We are always trying to improve our service and have monthly meetings with residents to talk about what it’s like to live at Compton House and to hear any ideas or suggestions to make life better. We then write a report from each meeting which is published for all residents to read and we do our very best to make sure their ideas and suggestions happen as a result. Two examples of this have been a change to our activity planning and the meal time experience has been transformed. This has made mealtimes into real social occasions and the atmosphere in the dining room is now buzzing with chatter.”

“We are always thinking about what else we can do to continue to improve our service to ensure the people who live here have the best possible experience.”